Refund policy

Return Policy for Kids T-Shirts

We strive to ensure that you and your little ones are happy with every purchase. If you're not completely satisfied with your order, we're here to help. Please review our return policy below.

Eligibility for Returns:

• Items must be returned within 30 days of the original purchase date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Customized or personalized T-shirts are non-refundable unless they arrive damaged or defective.
• Sale items are final and cannot be returned or exchanged unless faulty.

Return Process:

1. Initiate a Return: Contact our customer service team via email at lilcroptops@gmail.com with your order number and reason for return.
2. Return Approval: Our team will provide a return authorization and instructions on how to send your items back to us.
3. Ship the Item: Please ensure that the returned item is securely packaged. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
5. Refund or Exchange: After approval, we will issue a refund to your original payment method or process an exchange as requested. Refunds may take 5-10 business days to reflect in your account.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including return shipping costs.

Non-Returnable Items:

• Gift cards
• Customized or personalized items
• Final sale items

Need Help? If you have any questions about our return policy, feel free to contact us at lilcroptops@gmail.com. We're here to help!

Thank you for shopping with us!